Shipping policy

Last updated: October 3, 2026

Shipping Policy

1. Where we ship

We ship to:

  • United States and Canada
  • Mexico
  • United Kingdom
  • European Union countries
  • Australia, Israel and the United Arab Emirates

The destinations available for your order are always shown at checkout. If you have any questions about shipping to your country, email us at brewjoestore@gmail.com.

2. Delivery times

  • Order processing: 1–3 business days
  • Transit: 6–9 business days
  • Estimated total: 7–12 business days from order confirmation

Delivery times are estimates and may vary depending on the destination, customs clearance, carrier performance and peak periods (such as holidays).

UK, EU and EEA customers: unless otherwise agreed, your order will be delivered no later than 30 calendar days after the contract is concluded.

3. Shipping costs

Shipping costs may vary depending on your order and any promotions running at the time. Applicable shipping costs are always shown clearly at checkout before you complete your purchase.

4. Order tracking

Once your order ships, you will receive a tracking number by email. You can also follow your order at any time on our Track Your Order page.

5. Shipping address

You are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address is incorrect or incomplete, or because the package is not collected within the period set by the carrier, the cost of reshipping will be paid by the customer.

If you notice a mistake in your address, contact us as soon as possible. We can update it as long as the order has not shipped yet.

6. Order cancellations

You can cancel your order by emailing brewjoestore@gmail.com before it has shipped. Once it has shipped, you can return it under our Refund Policy.

7. Customs, duties and taxes

All duties included — no surprise fees. The price you pay at checkout is the final price. All import duties, customs fees and import taxes are already paid by us, so you will never be asked to pay anything extra on delivery.

We are not responsible for delays caused by customs procedures beyond our control, but we will help you resolve any customs issue with your order.

8. Lost, delayed or damaged packages

Your order is our responsibility until it is delivered to you (or to a person you designate).

If your package is delayed, lost or arrives damaged, contact us at brewjoestore@gmail.com within 14 calendar days of the estimated delivery date, including your order number (and photos, if damaged). We will open an investigation with the carrier and, where appropriate, send a replacement or issue a refund.

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us within 7 days so we can open a claim with the carrier.

9. Contact

Brewjoe
Email: brewjoestore@gmail.com
Address: Avda. Nervión 42, 41740 Lebrija, Sevilla, Spain