Refund policy

Last updated: October 3, 2026

Returns & Refunds — 60-Day Money-Back Guarantee

We want you to love your BrewjoeBrush™. Try it on your own machine — if it isn't right for you, you can return it within 60 days of delivery for a refund, even if you have used it.

1. Return conditions

To be eligible for a return, items must meet the following conditions:

  • Items may be new or used — you are welcome to try the product
  • The item is returned complete, with all accessories and parts delivered with your order (brush heads, adapters, hose, etc.)
  • The item has been used normally, following the instructions, and has not been intentionally damaged, modified or misused
  • Please return it in its original packaging if you still have it, or in suitable protective packaging

Promotional offers: items received free or at a discount as part of a promotion (for example, Buy One Get One or bundle offers) must be returned together with the paid item(s) to receive a full refund.

2. Return window

You may request a return within 60 calendar days of receiving your order.

Customers in the United Kingdom, the European Union and the EEA: the first 14 calendar days are your statutory right to cancel (withdrawal right). Days 15 to 60 are an additional, voluntary commercial guarantee offered by Brewjoe, which does not affect or limit your statutory rights as a consumer.

3. Defective, incorrect or damaged items

If your item arrives defective, damaged, or is not what you ordered, email us at brewjoestore@gmail.com within 14 calendar days of delivery, including photos and your order number.

In these cases, Brewjoe covers any return shipping costs and sends you a replacement at no cost to you. If a replacement is not possible, we will issue a full refund. In many cases we will not need the item back — we will let you know.

4. Return shipping costs

Return shipping costs are paid by the customer, except for defective, incorrect or damaged items reported within the period set out in Section 3. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

5. How to start a return

  1. Email brewjoestore@gmail.com with your order number and the reason for the return.
  2. We will reply with the return instructions and the return address.
  3. Ship the item following those instructions.

Returns sent without contacting us first, or that do not meet the conditions in Section 1, may be refused.

6. Refunds

Once we receive and inspect your return, we will refund you to the original payment method within 14 calendar days. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

Original shipping charges are non-refundable, except as stated below for UK, EU and EEA customers.

UK, EU and EEA customers who cancel within the first 14 days: your refund includes the standard shipping cost of the original order.

7. Your legal rights

  • United States: this policy is in addition to any rights you may have under the laws of your state. Nothing in this policy limits implied warranties or other rights that cannot be limited under applicable law.
  • United Kingdom: you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Goods must be of satisfactory quality, fit for purpose and as described. This policy does not affect those rights.
  • European Union and EEA: you benefit from the legal guarantee of conformity (3 years from delivery under Spanish law, or the period provided by the mandatory law of your country of residence, if more favorable). In cases of lack of conformity, return costs are paid by Brewjoe.

8. Contact

Brewjoe
Email: brewjoestore@gmail.com
Address: Avda. Nervión 42, 41740 Lebrija, Sevilla, Spain

Model Cancellation (Withdrawal) Form — UK, EU and EEA customers

(Complete and return this form only if you wish to cancel the contract.)

To: Brewjoe — Avda. Nervión 42, 41740 Lebrija, Sevilla, Spain — brewjoestore@gmail.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Product(s): ________________________________

Order number: ________________________________

Ordered on: ________________________________

Received on: ________________________________

Name of consumer: ________________________________

Address of consumer: ________________________________

Signature of consumer: ________________________________ (only if this form is submitted on paper)

Date: ________________________________